PURCHASES AND PAYMENTS
Before starting your first purchase you can know exactly the different phases of the process, since you enter the web to place an order until you confirm it. If while you are placing an order you have doubts you can also go to this section to solve them.
STEPS TO BUY
Step 1: Select the products
1. Select the items you want to buy by clicking on “Add to cart”.
2. When you have selected all the items you want to buy click on “Confirm” and check that you have the selected items. At any time you can add or remove products from your basket.
3. If the content is correct, click on “Process Order”.
Step 2: Identify yourself
1. If you have not yet registered: complete all the fields of the form with your personal information and shipping address.
2. If you are already registered: identify yourself as a customer of our store by entering your email and password. If you have identified yourself before starting the purchase process, you will not have to do this step.
Step 3: Shipping
1. By default it will be sent to the address you indicated in the record, but at this point you can edit the data or add a different address. You can also indicate another address to receive the invoice.
Step 4: Bank details and confirmation
1. Select the payment method and enter the details of your VISA or MASTERCARD card.
2. Remember that all payments are made under the highest security standards.
3. Once the purchase is finished you will receive an email with the confirmation of your order.
Additionally, in the “My Account” section, you can view all your orders.
You can also check and print your invoices.
The payment methods available are:
VISA or MASTERCARD credit or debit card and must be Spanish.
MODIFY MY ORDER
It is NOT possible to make changes to an order once it has been finalized.
You CAN NOT add items to an order that has already been finalized because the payment must be made through our platform.
Go to the section “Contact us” and send your query indicating the details of your order to our Customer Service. As soon as possible, we will contact you with the resolution.
CANCEL MY ORDER
For operational reasons, Monnuage does not accept cancellations of orders.
If you wish to cancel an order anyway, you must proceed to return it.
See how to make a return.
MY ORDER HAS NOT ARRIVED THE DELIVERY PERIOD
If after 8 working days from the date of purchase and your order has not arrived, go to the “Contact” page. We will contact you as soon as possible to inform you of your status.