¿Puedo modificar o cancelar un pedido?

You can not modify an order once confirmed (size, color, payment method, delivery address). If you have made a mistake, you must send a modification request to the following email address monnuage@montoworld.com.

¿Hay algún problema con el contenido de tu pedido?

If upon receiving the order you detect any irregularity in the content, contact us and tell us the order number and the article reference. We will solve your problem as soon as possible.

¿Cómo puedo recibir mi pedido?

You will receive your order at home in 7- 10 days in the Iberian Peninsula and the Balearic Islands. (CANARY ISLANDS NO)
These are the available shipping methods:
– Home delivery: € 8 or free for orders over € 90.

¿Cómo puedo utilizar mi código promocional?

To benefit from a discount on your purchase, just add the code to your cart and click “OK” to activate it.

¿Puede variar el precio de un mismo artículo?

Indeed, an item can be sold at different prices for different reasons:
– During the sales period, our prices change at the rate of falling prices, both in store and online.
– An article can be part of a commercial campaign with a limited duration.
– The same item can have different discounts depending on the color in promotional periods.

¿Cómo se crea una cuenta cliente?

You only need 3 clicks!

1) Click on the bottom left of the screen in «Account details»
2) Click on «Register»
3) Complete the information fields, we really want to meet you

¿Cómo puedo recuperar mi contraseña?

Nothing happens if you have forgotten or if you have lost your password.

– Click on the link «Forgot your password?»
– You will receive a link by email
– Click on that link and create a new password

If you do not remember which email address you gave or do not receive the message, contact our customer service.

¿Cómo puedo modificar mis datos personales?

You can modify your personal data whenever you want:
1) Log in to your client account
2) Choose the data you wish to modify on the left (e-mail and password, data, etc.)
3) Make the modifications
4) Validate the changes

¿Cómo puedo pagar mis compras?

1) If you want to make the payment online, you can use:
– Credit card (Visa, Mastercard or Maestro)

¿Qué puedo hacer si mi pago no ha sido aceptado?

The problems when making an online payment can be due to an irregularity detected by your bank or a technical problem of our payment platform.

In any case, you will receive a message by email in which we will indicate what you should do: contact your bank, try again or choose another payment method.

If the problem comes from your bank, it may be an error when writing the card number, the expiration date or the cryptogram.

We advise you to try again, checking the data well.

If the problem persists, first contact your bank to get more information.

Remember that our customer service is also at your disposal to help you.

¿Cómo puedo realizar el seguimiento del envío?

We will keep you informed of the status of your order by e-mail, both its confirmation, as well as its delivery and availability.

¿Qué puedo hacer si hay un retraso con mi pedido?

Here are some tips to understand the reason for the delay:
1) Check the tracking of your package in the “My Orders” section of our website to know its exact status.
2) Check the online tracking offered by the carrier, the email that informs of the arrival of the package may have been classified as spam.
3) If you have requested a home delivery, first check the shipping address. Then, ask your neighbors, they may have picked up the package if you were absent.

In addition, the customer service is at your complete disposal.

¿Cómo puedo realizar mis compras en montoworld.com?

– When you like something, you just have to click on «Add to cart»
– Then click on «Finish purchase»
– You just need a few more clicks to finalize your purchase!